Last Updated: [Date]
Welcome to [Your Store Name]. We value our customers and want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Return Eligibility
You may request a return within [14/30] days of receiving your order if:
- The item is unused, unworn, and in its original condition.
- The item is returned in its original packaging.
- You provide proof of purchase (order number or receipt).
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Digital products and downloadable content
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Intimate or hygiene-related products
- Clearance or final sale items
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours / 7 days] of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and provide a replacement, exchange, or refund where appropriate.
4. Return Process
To initiate a return:
- Contact us at [support@yourstore.com].
- Include your order number and reason for the return.
- Wait for return authorization and instructions.
- Ship the item to the return address provided.
Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless required by law.
- We recommend using a trackable shipping service.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
7. Exchanges
We only replace items if they are defective, damaged, or if an exchange is approved by our customer service team.
To request an exchange, contact us at [support@yourstore.com].
8. Order Cancellations
Orders may be canceled before they are shipped.
If your order has already been shipped, you will need to follow the return process after receiving the item.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
- If you still have not received your refund, contact us at [support@yourstore.com].
10. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
[Your Store Name]
Email: [support@yourstore.com]
Phone: [Your Phone Number]
Address: [Business Address]